Consumer terms of sale
Effective date: 1 October 2026. Payment, renewal, cancellation and your statutory rights when you buy a subscription.
1. INTRODUCTION
1.1 These consumer terms of sale (the “Consumer Terms”) apply when you, acting as a consumer, purchase a subscription to the Humainly platform directly from Humainly Ltd, company number 17279934, registered office 11 Broadgates Avenue, Barnet, England, EN4 0NU (“Humainly”, “we”, “us”). “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
1.2 The Terms of Service govern your use of the platform; these Consumer Terms prevail in respect of payment, renewal, cancellation and your statutory rights. Nothing in these Consumer Terms affects your statutory rights, including under the Consumer Rights Act 2015.
1.3 To purchase you must be at least 18 and hold (or create) a Humainly account.
2. ORDERING
2.1 The checkout page states the subscription plan, the price (including VAT), the billing period, what is included, and the renewal and cancellation terms, together with the other information we are required to give you before you buy. Please read it before ordering.
2.2 Your order is an offer to buy. The contract is formed when we confirm your subscription by email. If we cannot accept your order (for example, a payment or eligibility problem), we will tell you and will not charge you.
2.3 Purchases through app stores. If you purchase through the Apple App Store or Google Play, the purchase contract for the in-app payment is subject to the store’s payment terms, and refunds for store purchases are administered through the store. These Consumer Terms otherwise apply to the subscription.
3. FREE TRIALS AND PROMOTIONAL PRICES
3.1 If a plan includes a free trial or an introductory price, the checkout page states the trial length or promotional period, the price that applies afterwards, and when the first or next charge will be taken. We will remind you by email before a free trial converts to a paid subscription, and you can cancel before conversion at no charge.
3.2 Free trials are limited to one per person unless we state otherwise. We may withdraw or alter trial offers for new sign-ups at any time.
4. PRICE AND PAYMENT
4.1 Subscriptions are paid in advance by the payment method given at checkout, processed by our payment provider Stripe Payments Europe, Ltd. Card details are entered directly with Stripe. We do not store your full card details. You authorise recurring charges at the stated frequency until you cancel.
4.2 Prices include VAT at the applicable rate. If the VAT rate changes between order and supply, we adjust the VAT element accordingly.
4.3 Price changes. If we change the price of your subscription, we will give you not less than 30 days’ notice by email before the change takes effect, and the change applies only from your next renewal. If you do not wish to continue at the new price, you may cancel with effect from the renewal date and you will not be charged the new price.
4.4 Failed payments. If a payment fails, we will notify you and retry. If payment is not made within 14 days of the due date, we may suspend access and, after further notice, cancel the subscription. We do not charge late payment fees to consumers.
5. RENEWAL
5.1 Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
5.2 We will send you a reminder notice before every renewal, whatever the billing period, stating the renewal date, the price and how to cancel. Where the law in force at your renewal (including the subscription contract provisions of the Digital Markets, Competition and Consumers Act 2024, once commenced) gives you additional rights, including any renewal cooling-off right, we will honour them and the reminder notice will explain them.
6. YOUR RIGHT TO CANCEL (COOLING-OFF)
6.1 You have a statutory right to cancel within 14 days of the day after the contract is formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2 At checkout we ask you to request that the service starts immediately. If you do, and you then cancel within the 14 day period, you will be charged a proportionate amount for the period before you told us you wished to cancel, and we will refund the balance within 14 days using your original payment method. We apply this proportionate-charge approach to the whole subscription, including its digital content elements, in your favour; we do not treat the cancellation right as lost on first access to digital content.
6.3 To cancel under this clause: use the cancellation option in your account settings, email support@behumainly.com, or use the model cancellation form in the Annex. You do not need to use the form.
7. CANCELLING AT ANY OTHER TIME
7.1 You may cancel your subscription at any time, with effect from the end of the current billing period, through your account settings in no more steps than it took to subscribe. You keep access until the end of the period already paid for.
7.2 We do not refund the remainder of a billing period on cancellation under clause 7.1, except where clauses 6, 8 or 9 apply or where required by law.
7.3 Cancelling your subscription does not delete your account or your content; account deletion is separate and available in your settings, as described in the Terms of Service and Privacy Policy.
8. CHANGES TO, OR WITHDRAWAL OF, THE SERVICE
8.1 We may improve and modify the platform as described in the Terms of Service. If a change materially reduces the core functionality of your paid subscription, we will tell you in advance and you may cancel and receive a pro rata refund of the unused period.
8.2 If we withdraw the platform or your plan, we will give you not less than 30 days’ notice and refund the unused part of any period already paid.
9. IF SOMETHING IS WRONG
9.1 Under the Consumer Rights Act 2015: our digital content must be of satisfactory quality, fit for purpose and as described; our services must be performed with reasonable care and skill; and you are entitled to the remedies provided by that Act, which may include repair, replacement, a price reduction or a refund. If digital content we supply damages your device or other digital content and we have not used reasonable care and skill, you may be entitled to compensation.
9.2 To raise a problem, contact support@behumainly.com. We aim to acknowledge within 2 working days. This does not affect your right to use the courts.
9.3 Purchases billed through an app store. Where your subscription is billed by Apple or Google, refunds under clauses 6 and 8 are administered through the store under its refund process; we will direct you to it and assist with your request, and the cancellation rights in clauses 6 and 7 are exercised through the store’s subscription settings.
10. LIABILITY TO CONSUMERS
10.1 We are responsible for foreseeable loss and damage caused by our breach of the contract or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made, loss caused by your breach of the Terms of Service, or business losses. Nothing in these Consumer Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any matter for which liability cannot be excluded by law.
11. COMPLAINTS, LAW AND JURISDICTION
11.1 Complaints should be sent to support@behumainly.com and will be handled under our complaints procedure. We do not currently take part in an alternative dispute resolution scheme.
11.2 These Consumer Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also rely on the laws of, and bring proceedings in, your home nation; if you live in the European Union, you retain the mandatory consumer protections of, and may bring proceedings in, your country of residence.
ANNEX: MODEL CANCELLATION FORM
To Humainly Ltd, 11 Broadgates Avenue, Barnet, England, EN4 0NU, support@behumainly.com: I hereby give notice that I cancel my contract for the supply of the Humainly subscription. Ordered on ____________. Name of consumer: ____________. Address of consumer: ____________. Signature (only if this form is notified on paper): ____________. Date: ____________.
